COMING IN OCTOBER!
BUSINESS ONLINE and MOBILE BANKING Upgrade
FREQUENTLY ASKED QUESTIONS
[Last updated 9/1/2020]
Why is the BCT Online and Mobile banking experience changing?
We have been making many improvements as a result of the Customer Experience survey in 2019 and other feedback. We will upgrade to a new Online and Mobile Banking solution to provide a more powerful and personalized customer experience with new innovative features and tools.
What is different about the new Business Online and Mobile Banking solution?
The new Business Online and Mobile Banking solution will include several enhancements and new features, including:
- A seamless, personalized banking experience across all devices including an optional view of business and personal accounts
- Quicker access to key features, making it easier to find the information and tools you need
- Customizable reports for your business needs
- Mobile secure approvals for Wires and ACH, including payroll
- Control your company’s Debit Cards by individual or group: spending & geographic limits, turn cards On/Off, and more (this feature to be added after launch)
When will the upgrade take place?
The new Business Online and Mobile Banking solution will launch the latter part of October 2020. We will provide important dates and times for your planning and preparation well in advance. Stay tuned! To be prepared, be sure to update all contact information for future communications.
How do I update my email address in my current NetTeller Online Banking?
1. LOGIN to NetTeller and proceed to the PERSONAL tab. Click OPTIONS.
2. Verify or change your email address.
How will I LOGIN to the new Business Online Banking system?
There will be several communications regarding our new Business Online and Mobile Banking, including LOGIN procedures and when to expect new credentials. Be reassured that our Cash Management support team will be directly contacting each business to provide full support to make your first LOGIN easy. During the several communications referenced earlier, most of your questions will be answered but please be sure to ask any questions of our support team when they contact you regarding LOGIN procedures.
What about BillPay? Will I need to make any changes?
Good news. All of your BillPay accounts and payees will transfer seamlessly to the new Online Banking solution. Any scheduled payments setup within your current NetTeller BillPay will continue as usual in the new Business Online Banking BillPay system.
Will I need to update my BCT Mobile App?
Yes, but not until the new Online Banking system is launched. At that time you will need to download the new app. The old app will not work. You will download the app from Apple Store or Google Play Store. More information about the mobile app will be communicated closer to launch.
More to come... Quick Help Guides on topics such as ACH procedures, create reports, Admin User procedures, setting up Alerts and Notifications, and much more.