PERSONAL ONLINE and MOBILE BANKING UPGRADE

QUICK HELP USER GUIDE and FAQs

[Last updated 10/22/2020]

QUICK HELP USER GUIDE

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FAQs

NEW!  Will I need to setup my scheduled recurring transfers in the new Online Banking system?

Yes. Unfortunately, the scheduled and recurring transfers you setup in the previous NetTeller system will not carry over to the new system.  Complete instructions on how to setup scheduled and recurring transfers are found on page 24 of the Quick Help User Guide.  Below is a glimpse of those instructions.

Snippet-Personal_OLB-Recurring_Transfer 

 

Will there be any service interruptions with my Online and Mobile Banking during the upgrade transition?

Yes.  There will be certain services on our current Online Banking system (NetTeller) that will be turned off as we upgrade to the new system.  Below are important dates to help you plan your online transactions.

Monday, October 19, 2020
5:00 p.m. EST

  • Current Online Banking (NetTeller) will be available for viewing and inquiries only.  No transfers, BillPay, or other transactions will be available.
  • Current Mobile Banking system will be disabled.

Tuesday, October 20, 2020
7:00 a.m. EST

  • LOGIN to the NEW BCT Online Banking!  LOGIN required from our website’s homepage at mybct.bank.
  • Download the new BCT Mobile App from the Apple App Store or Google Play Store.  Search Bank of Charles Town.

Should you have any questions, contact your local branch or the Customer Care Center at 1-800-296-8431.

 

NEW! Will I need to update my BCT Mobile App?

Yes.  The former mobile app will be disabled on October 19th at 5:00 p.m.  You will need to download the new BCT Mobile App from Apple Store or Google Play Store.

BCT Mobile App - Apple Devices

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BCT Mobile App - Android Devices

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NEW!  Will I be able to deposit checks using the new Mobile App?

Yes.  The process to make a mobile deposit of a check(s) using our BCT Mobile App is almost like taking a picture with your device.  Simply select "Deposit Check" in the menu and follow the instructions.  Your device must have a camera to make a mobile deposit.

When will funds be available?

Funds are available from mobile deposits the next business day after clearing our approval process.  This is a change from the previous mobile deposit process. 

 

Why is the BCT Online and Mobile banking experience changing? 

We have been making many improvements as a result of the Customer Experience survey in 2019 and other feedback.  We will upgrade to a new Online and Mobile Banking solution to provide a more powerful and personalized customer experience with new innovative features and tools.

What is different about the new Online and Mobile Banking solution?

The new Online and Mobile Banking solution will include several enhancements and new features, including:

  • After your initial LOGIN to the new system, there will be no need to update passwords due to enhanced multi-factor security
  • Money Management tools to help you set goals, manage budgets and more
  • A seamless, personalized banking experience across multiple devices
  • A robust mobile app allowing you to deposit checks plus make most transactions found on the desktop version
  • Control your BCT Debit Cards by dollar amount, geographic location, and parental limits plus your cards can be turned ON and Off at will (this feature to be added after launch)
  • Quicker access to key features, making it easier to find the information and tools you need

When will the upgrade take place?

The new Online and Mobile Banking solution launched October 20, 2020.  

 

NEW!  How do I update my email address and other contact information in the new Online Banking system?

1.  LOGIN to BCT Online Banking and click the MY SETTINGS link in the top right corner of the homepage. 

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2.  Update information per instructions.

MySettings

 

How will I LOGIN the first time to the new Personal Online Banking system?

For first-time LOGIN instructions, see your mailed Quick Help User Guide, or contact your local branch.  All LOGINs must occur on BCT's website, or through the new BCT Mobile App.

Will I need to update my Password on a regular basis?

No.  One of the enhanced features of our new Online Banking system is the security architecture behind the account information.  You will not be required to update your Password, however you may chose to do so at any time by visiting MY SETTINGS and editing your Password there.   

What about BillPay?  Will I need to make any changes?

Good news.  All of your BillPay accounts and payees will transfer seamlessly to the new Online Banking solution.  Any scheduled payments setup within your current NetTeller BillPay will continue as usual in the new Personal Online Banking BillPay system.