How do I set up a person-to-person payment? |
When adding payee, choose the "Pay a person" option. There are several options available for sending your payment. |
Can I make payments on a holiday or weekend? |
No. Holidays and weekends are not eligible for payment processing, and will affect available dates when scheduling your payments. |
How do check memos work? |
Memos can be used when there is additional information about the payment you need to disclose. Example: Adding "apply extra payment to principal" on a mortgage payment. |
How do I set up recurring payments? |
To set up a recurring payment, click the "make it recurring" link located in the "Action" column of your payee on the Payments page. Enter the amount; select the pay-from account and the frequency by which you want your payments to be automatically scheduled. |
Can I see payments that will process more than 45 days from now? |
Yes. You can view all your scheduled payments by clicking the "View more" link located in the "Pending section" of your Payments page or the "View pending transactions" link available below the schedule payment section of your Payments page. |
Is there a cut-off date for editing or stopping a payment? |
Yes. You may edit or stop a payment until the first processing time on the process date. Payments process at 8 a.m. ET and 3 p.m. ET. While payments are processing, the availability of funds are being verified. If funds are verified and a payment is successfully processed, it cannot be edited or stopped. If payment funds are not verified due to insufficient funds, the payment can be edited or stopped up until the next processing time. |
What is my transaction history? |
Your transaction history helps you keep track of your payments with customized reports, and by providing a detailed timeline of each transaction that you have scheduled within bill pay.
|
How long are records stored in my transaction history? |
Your transaction history is stored for up to 18 months from the current date. |
Why is there a limit on the number of payees I can pay at one time? |
A payee limit is set to ensure your payments are processed as efficiently as possible. |
How are my payments processed? |
Payments may process electronically or by check. Electronic payments will either process through ACH or by virtual cards. The goal is to deliver your payment securely, using the fastest method available for your payee.
|
What is a virtual card? |
A virtual card is a single-use, pre-paid card that is a temporary credit card number used to make your payment electronically. Because it is a temporary credit card, you will not recognize the randomly generated card number.
|
Is this a card in my name? |
No. Virtual cards are temporary and contain the following information: card number, expiration date, and card processor name. This information is not associated with your account. |
Who issues the card and is it secure? |
Virtual cards are an added layer of security for payments to be made by Visa, Mastercard, or Discover. The single-use cards are not associated to your checking or savings account. The card processors only receive the information that is required to make your payment to the payee on your behalf, and do not have access to your personal account information. |
Why does my payment look like it came from somewhere else? |
Your payees establish relationships to receive electronic payments through different payment processors. These processors partner with one another so more payments can be sent electronically, meaning your payment gets there faster. |
Will my payment always process the same way? |
Not necessarily. If your payee establishes a new electronic payment relationship or discontinues a relationship, your payment processing method may change. A check payment may start processing electronically, or vice versa depending on the payee. |
Do virtual card payments cost me anything? |
You should not be charged a fee when your payment is paid using a virtual card. If you believe you were charged, please contact Customer Support to research the fee. |