Customer Experience Survey Now Open

February 17, 2021
At BCT, our desire is to provide positive experiences that are meaningful to your financial journey. To help us know how we’re doing, we are conducting our second Customer Experience Survey. Your feedback provides clarity about what is working well and where we need to improve.
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Alice Frazier, President & CEO

As noted in my earlier communications, our desire is to provide positive experiences that are meaningful to your financial journey.  To help us know how we’re doing, we are conducting our second Customer Experience Survey. Your feedback provides clarity about what is working well and where we need to improve. 

Here are a few examples of improvements made due to your feedback in the last survey:

  • Many conveyed you wanted a more modern Online and Mobile Banking experience, including no need to update passwords.  We delivered this for you in October 2020.
  • Loan statement improvements was consistently requested, including electronic availability that provides additional time to make payments.  We delivered this over the summer of 2020.
  • Several specifically requested Apple Pay.  We delivered this for you in August 2020.

The Customer Experience Survey is available for your feedback February 17, 2021 through March 12, 2021.

Customers with email addresses on file will receive a link to the survey.  Paper surveys are also available to customers in our branches. 

To show our appreciation, customers who submit a completed survey will be eligible to win one of five $100 VISA gift cards.*  

Please feel free to contact a BCT Call Center Representative with any questions at 1-800-296-8431, Monday through Friday, 9:00 am – 5:00 pm, Eastern Time.  We are happy to assist you.

Thank you in advance for your participation.

Kind Regards,

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Alice P. Frazier
President and CEO

 

*Surveys will be made available on February 17, 2021.  All surveys must be submitted by March 12, 2021. Only one survey per customer. Completed surveys are eligible to be entered in this drawing for one of five $100 Visa Gift Cards.  Completed online surveys will automatically be eligible for the drawing. Paper surveys will be eligible by writing on the survey, “Enter Visa Gift card drawing,” as well as providing an email address or phone number.  Only one survey submission per customer and only one winner per household.  BCT employees, Directors, Advisory Board members, and their immediate family members are ineligible. No purchase necessary to enter. To enter, visit a BCT branch to submit a survey form with your name, email address or telephone number.

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About the Company

Founded in 1871, BCT - Bank of Charles Town, also known as The Community's Bank, is a wholly owned subsidiary of Potomac Bancshares, Inc. (OTC:PTBS). With approximately $621 million in assets as of December 30, 2020, the Company conducts operations through its main office, an additional eight branch offices, and one loan production office.  BCT’s offices are located in Jefferson and Berkeley Counties (WV), Washington County (MD), and Loudoun County (VA). The Bank provides various banking products and services including free access to over 55,000 ATMs through the Allpoint® network plus online and mobile banking for individuals, businesses, and local governments. The Bank also offers commercial lines and term loans, residential and commercial construction, commercial real estate loans and agricultural loans. The Residential Lending division offers secondary market and portfolio mortgage loans, one-time close construction to perm loans, as well as home equity loans and lines of credit. For over 60 years, BCT Wealth Advisors has provided financial management, investment, trust, and estate services to its clients. In 2019 and 2020, the Bank was named a “Best Bank To Work For” by American Banker.  In 2018, Forbes named BCT a “Best In State Bank” for Maryland.

The Company's shares are quoted on the OTC Pink Sheet marketplace under the symbol "PTBS." For more information about Potomac Bancshares, Inc., and the Bank, please visit our website at www.mybct.bank.